Returns & Refunds
Because every order is hand-prepared sushi, we don't operate a standard "return and restock" process. Instead we stand behind the freshness of every platter that leaves the prep kitchen.
1. Freshness guarantee
If on arrival the platter does not meet the standard we promise — temperature above 8°C, an incorrect item, or a quality issue you can describe in a photograph — call us within 30 minutes of delivery at +971 4 555 0181. We will arrange a credit, a partial refund or a replacement on the next chilled run, whichever you prefer.
2. Cancellations
You may cancel an inquiry at any point before our chef confirms your delivery window in writing. After confirmation, cancellations made more than 4 hours before the agreed delivery window are fully credited. Cancellations within 4 hours of the window may incur a 25% preparation fee to cover the fish already drawn from cold storage.
3. Allergies and substitutions
If a member of your party has a shellfish, sesame or other food allergy, please include it in the "Notes for the chef" field on the inquiry form. We will confirm accommodations in the atelier reply. The Site does not substitute items silently.
4. Refunds
When a refund is approved it is returned through the same channel as the original settlement. In-person card payments are refunded to the same card at the door or via bank transfer within five UAE business days.
5. Contact
Quality complaints and refunds: hello@